In general assembly elections 2009, election commission of India applied all feasible means of technology to improve the complete election process in all aspects.
Indies established and managed a
call center for this election. In fact the call center was to manage a helpline for the voters. Voters were calling the helpline number and our agents were replying back with their polling booth details in no time. It was a day call center of 12 hours shift a day.
Every agent of Indies’ call center had managed about 200 calls a day on an average. Voters admired the service because of systematic answer, genuine response, shortest time consumed, and caller friendly attitude of the agents.
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